Oh so I am not alone in this. This is so concerning. I myself had a similar experience with them, recently. So I have basically been finding a new clinic since a long time. However, I am searching for a doctor who is experienced in this field. I don't want to opt for someone who is going to do what my previous doctor did, which is waste time. I think when you are on this TTC journey the time is ticking. You have less time and you have to be careful. So I emailed this clinic asking about all the important details. They replied very late. They were talking in this monotonous tone. Also, they didn't even answer one of my questions. Asked me for my details. I very kindly sent them my details along with my questions. To this email they haven't replied.